Terms and conditions
Terms and conditions for Wrong Fuel Whitehaven, a service by Forecourt Assist. Call 01293 248666 — 24 hours, every day.
Who you are contracting with
Work is carried out by Fuel Fixer Ltd, company no 08520551, registered at Fairway House, Portland Road, East Grinstead, RH19 4ET, trading as part of Forecourt Assist.
Booking and quotation
Bookings are taken by phone. From just £89 misfuel callout fee. The full price for your specific job is confirmed on the call, before a technician travels. If the job turns out to be different from what was described on the phone, you are told before further work is done, not after.
What is included
A standard drain covers removal of the contaminated fuel, a flush of the fuel lines, fresh fuel to get you to a filling station, priming and a running check. Replacement parts — filters, pumps, injectors — are not included in the call-out and are quoted separately.
What is not included
We do not carry out engine repairs, and we do not guarantee that a vehicle driven a long distance on the wrong fuel will be undamaged. Where we believe the vehicle needs a workshop rather than a roadside drain, we will say so.
Waste fuel
Fuel removed from your vehicle is controlled waste and leaves with us under a waste transfer note. It is not returned and it is not resold to you.
Cancellation
Cancel before the technician sets off and there is nothing to pay. Once a technician is travelling, the call-out may be chargeable, and you will be told that at the point of booking.
Liability and your rights
Nothing here limits your statutory rights as a consumer. Complaints are handled under the procedure at /complaints/.
Who you are dealing with
Wrong Fuel Whitehaven is a service by Forecourt Assist. Forecourt Assist is a trading name of Fuel Fixer Ltd, company no 08520551, a company of Fuel Fixer International. Registered at Fairway House, Portland Road, East Grinstead, RH19 4ET. Fuel Fixer International is owned by Stockbridge Capital Holdings.
Questions we get asked
Do you work at night?
Yes, around the clock, every day. A large share of misfuels happen after dark, so the rota reflects that.
What if I have already driven it?
Still call. Most vehicles driven a short distance are recoverable. Tell us how far you got, because it changes the kit we bring.
Can I just top it up with the right fuel?
No. Dilution does not fix contamination, and driving to a filling station to try it is the mile that turns a drain into a repair.
What happens to the old fuel?
It leaves with us as controlled waste under a waste transfer note. It is not tipped, and it is not resold to you.
Is this a garage?
No. Wrong Fuel Whitehaven is mobile. A technician travels to the vehicle wherever it is standing.
Will it have done damage?
If the engine was never started, damage is unlikely. If it ran, the risk rises with the distance driven — which is exactly why we ask.
Across the Fuel Fixer network
Wrong Fuel Whitehaven is one of the brands operated by Forecourt Assist. The full directory is on the operator site.
- Wrong Fuel Cumbria — county-wide Cumbria
- Wrong Fuel Gateshead — Gateshead and the Derwent valley
- Forecourt Assist — the operator
- Wrong Fuel Cumbria — county-wide Cumbria
- Forecourt Assist — the complete network directory
- Fuel Fixer International — the operating group
- Stockbridge Capital Holdings — group owner
Background reading: Diesel fuel — Wikipedia.